Frequently Asked Questions

Where on my tank do I install the Smart Oil Gauge™?

The Smart Oil Gauge goes in one of the openings on the top of the tank. There is typically at least one unused opening with a plug in it (another opening is used for the existing gauge, while another is used for the fill pipe, and another for the vent). Simply unscrew the plug from one of the unused openings, and install the Smart Oil Gauge in its place.

Are there any monthly fees?

No, there are no monthly monitoring fees.

What size opening on my tank does the Smart Oil Gauge fit into?

The Smart Oil Gauge fits into a 2” NPT opening on the top of a tank. Please note that the outer diameter of a 2″ NPT pipe is not 2 inches, but actually closer to 2-3/8 inches.

Can I check the tank level even when I'm not home?

Yes, you can check your tank level from anywhere in the world. Your phone does not have to be connected to your home’s router to view what’s in the tank.

How can I tell if I have a Wi-Fi connection at my tank?

Walk down to the tank and bring your smart phone, tablet, or laptop. See if you have internet access by opening up your browser. If the connection is not great, consider purchasing a Wi-Fi range extender.

Is the Smart Oil Gauge intended for outdoor use?

The Smart Oil Gauge is intended for indoor use only. An outdoor Smart Oil Gauge should be available next season.

What type of batteries does the Smart Oil Gauge take? How long do they last?

The Smart Oil Gauge takes two Saft LS14500 3.6 V lithium ion AA batteries, which are readily available online. The batteries should can last up to 5 years depending on weather, Wi-Fi signal strength, and other factors.

What size tank is the Smart Oil Gauge designed for?

The sensor currently supports standard 275 and 330 gallon above-ground tanks. Roth double-wall tanks are not currently supported.

I have two above-ground tanks which are connected. Do I need two Smart Oil Gauges?

No, simply install a Smart Oil Gauge on one tank and select this configuration while setting up your account.

I just had my tank filled, but the Smart Oil Gauge is not reading full. Why is this?

When a tank is filled, the oil level is often too close to the ultrasonic sensor to get a reliable reading. Wait for the oil level to lower a bit and the readings will be more accurate.

My tank reading seems to be going up and down slightly. Why is this?

This typically occurs when the tank is nearly full. This is because the oil level in the tank is too close to the ultrasonic sensor to get a reliable reading. Wait for the oil level to lower a bit and the readings will stabilize.

What tools are needed to install my Smart Oil Gauge?

A standard 14” or larger pipe wrench is all that is required to remove the cap from the top of your oil tank and install the Smart Oil Gauge.

I’ve changed my Wi-Fi password/installed a new router, how can I change the password on my Smart Oil Gauge?

Turn the unit off then on and wait twenty seconds for it to initialize. Hold the configuration button down for two full seconds, then open the list of Wi-Fi networks on your phone/tablet/PC. Select the ccf****** network and enter smartoil as the password. The list of networks should open up automatically (if it does not, go to your browser and type in in the address bar – don’t use www or http://). Select the network you would like to connect to, enter its password, and leave the e-mail address blank. Press save and you are all set!